評論
5250 位滿意的床品用家
我們喜歡聆聽您對我們的看法。我們視回饋為禮物。誠實的反饋相當重要。在這裡，您可以閱讀我們真實客戶的真實評論。
5.0 / 5.0
Lives up to the hype and well worth it!
Incredible mattress and exceptional customer support! The representative I spoke with was wonderfully proactive—she took the initiative to activate discounts, thoroughly explained each option available, and went above and beyond to ensure a seamless delivery. Even when I couldn't personally meet the delivery team, she thoughtfully organized for them to coordinate directly with my contractor. The mattress itself is an absolute dream, I ordered the Latex Organic III mattress and I’ve been getting a perfect sleep score every single night! Truly impressed and appreciative of such attentive and personalized service. Highly recommend!
This is a legit review, this mattress is a game changer
When I was looking to buy a mattress, which is not an easy process given the amount of misinformation out there..., I saw these reviews here and thought they were fake. Now I am sure they are not! I know the brand is not well known, but the concept of fully natural latex made total sense to me, and the CS people, especially Phoebe, are fantastic. Bottom line, this mattress is a game changer due to; 1. Zero toxic smell as truly a natural organic product... 2. I went medium firm, back support amazing, back pain reduced by 70% (started pilates to help with the 30% outstanding...) 3. Only had the product for a while, but can see it is not going to sag, as 100% latex. Plus you can rotate the mattress around if it ever did, as just one solid lump of latex. Bravo, this is truly a market leading product. I hope Heveya's brand name becomes more famous, as I know this can be off putting. However, if you take the leap, this truly is a fantastic product, hence me taking the time to write this here. I want these guys to do well, as they have really helped me get a good and healthy nights sleep!
Great mattress and greater service
Bought the Heveya III during 11.11 sales. Overall a very smooth purchasing experience and the sales person Phoebe is very knowledgeable and helpful. I am very happy with the new mattress (thanks to Phoebe’s recommendations!), which feels cloudy but with a firm basis. No back pain anymore!
Wife especially loves it!
The staff are a pleasure to deal with, knowledgable and responsive with a great attitude. The mattress and sheets are everything we expected and more, wife especially loves it!
Highly recommend this shop.
Excellent customer service which I think is rare these days in hk. I’ve been using their products for 10+ years now. This is the only shop in HK where you can buy a latex mattress. I recently just bought a new one from them. Their latex mattress is simply the best especially with the topper. I got a soft mattress which suited me the best as a side sleeper. Highly recommend this shop. I think it deserves more popularity in hk!
